Tag Archives: Stolen Property

Immobilise, Mobile Phones, Uncategorized

The Growing Menace of Phone Snatch Theft and How to Protect Yourself

In today’s world, smartphones have become indispensable—they are our communication hubs, navigation tools, and often, our wallets!

They are often our most valuable personal possessions, always with us and frequently on display. This makes them prime targets for phone snatch thefts, a crime that is on the rise. Thieves target individuals in crowded places, using stealth and speed to steal phones before the victim realises what’s happening.

In this blog, we’ll explore common phone snatch theft scenarios, offer practical advice on how to protect yourself, and explain what to do if it ever happens to you.

Understanding Phone Snatch Theft

Phone snatch theft is a crime of opportunity. Thieves often target individuals who are distracted—walking while texting, standing on the street using GPS, or sitting in a café with their phone on the table. These criminals are quick and can easily disappear into a crowd or speed off on a motorbike before the victim has a chance to react.

Male Thief Riding On Bicycle Snatching The Mobile Phone From Woman’s Hand Walking On Street

Common scenarios include:

  • Public Transport: Thieves may snatch phones from the hands of unsuspecting passengers while they are entering or exiting buses, trains, or trams.
  • Busy Streets: Walking while using your phone can make you an easy target for thieves who can grab it and disappear in seconds.
  • Cafés and Restaurants: Phones left on tables or held loosely can be taken by thieves who pose as customers.
  • Motorbike Drive-By: Thieves on motorbikes often target pedestrians using their phones close to the road, grabbing the device and speeding away.

The Impact of Phone Theft

Losing a phone is more than just losing a device. The contents of a smartphone—personal data, photos, banking information, and more—are often irreplaceable and can lead to further issues like identity theft. Moreover, the emotional impact of being targeted in such a crime can leave victims feeling vulnerable and anxious.

How to Protect Yourself

While phone snatch theft is a real threat, there are several precautions you can take to minimise your risk:

1. Be Aware of Your Surroundings
Always be conscious of where you are and who is around you. Avoid using your phone in areas where you feel unsafe or in environments that are crowded and chaotic.

2. Use Your Phone Discreetly
Try to keep your phone out of sight when not in use. When using your phone in public, hold it securely with both hands and close to your body, making it harder for someone to grab it.

3. Avoid Walking and Using Your Phone
If you need to check your phone, stop in a safe, well-lit area, preferably away from the edge of the pavement or street. Walking and using your phone distracts you, making you an easy target.

4. Invest in Anti-Theft Accessories
Consider using anti-theft phone cases, wrist straps, or phone lanyards that make it harder for thieves to snatch your phone easily.

5. Use Your Phones Anti-Theft Features
Enable ‘Find My Phone’ or Android’s equivalent, to help locate your device if it is stolen. Additionally, set up strong passwords, biometric locks, and remote wipe options to protect your data.

6. Don’t Leave Your Phone Unattended
Never leave your phone on a table in a café, restaurant, or bar, especially near the edge. Keep it in your pocket or bag, or hold it in your hand if necessary.

7. Be Cautious on Public Transport
On public transport, avoid using your phone near doors where a thief could grab it and exit quickly. Keep your phone in a secure pocket or bag when not in use.

8. Stay Alert to Suspicious Behaviour
If someone is acting suspiciously or getting too close to you, be cautious. Trust your instincts and move to a safer location if necessary.

9. Note Down Your Phone’s IMEI Number
You can access your IMEI by typing *#06# on your phone’s keypad. The unique 15-digit number can help track down the phone if it’s stolen.

10. Register Your Phone on Immobilise.com
Registering your phone increases the chances of it being identified and returned if it’s ever stolen. Our easy guide shows you how: Register a Mobile Phone (Immoblise.com).

What to Do If Your Phone Is Stolen

If you do fall victim to phone snatch theft, act quickly:

  • Report the theft to the police immediately, providing details of where and how it happened.
  • Use tracking apps like ‘Find My Phone’ to try and locate your device. Remember not to confront criminals yourself—always let the police handle it for your safety.
  • Notify your mobile provider to suspend your service and prevent unauthorised use.
  • Change all your passwords for apps and services linked to your phone, especially for banking and social media accounts.
  • Monitor your accounts for any suspicious activity.
  • Report the theft as soon as possible on your Immobilise account.

Phone snatch theft is a distressing crime that can happen to anyone. However, by staying vigilant and taking some basic precautions, you can significantly reduce the risk of becoming a victim. Remember, your safety is paramount—no phone is worth endangering yourself. Stay aware, stay secure, and keep your phone protected.

Stay safe and keep connected responsibly!

Bicycles, Crime, Immobilise, Immobilize, ImmobiTag, Lost Property, Mobile Phones, Report My Loss, Students

Safe And Sound: How To Have A Secure Festival Experience This Summer

Summer has finally arrived, and that festival you’ve been eagerly awaiting is just around the corner!

The UK is a nation of festival-goers. A study by UK Music shows that over 37 million people attended UK festivals and concerts in 2022!

Festivals are all about letting go and having a blast, but with so many people around, they come with unique security challenges.

It’s so easy to get swept up in the excitement of planning travel and other logistics that you might forget about securing your valuables.

Phones top the list of at-risk items at UK festivals, with over one in ten festival goers having lost, damaged or had a device stolen.

As with anything, planning is key to having a great time without any nasty surprises. Fortunately, there are steps you can take before and during the event to ensure a safer, more enjoyable experience.

Friends making selfies at the summer festival

Before you go…

Here are our top tips for securing your possessions before heading off to soak up the vibes.

  • Mark & register your valuables. Almost all of us will take a phone to an event, and it’s crucial to register it before you set off. Dial *#06# on your handset to reveal the 15-digit IMEI number(s) on the screen. Create an account on Immobilise.com and register the device’s make, model, IMEI, and serial numbers. It only takes a few minutes and is completely FREE. Add other identifiable marks using a UV pen or an asset label for an extra layer of security. Should you lose your phone and it is found, this will help the authorities return it to you. If you are taking other devices, such as a smartwatch or camera, register these as well.

  • Note important details. Write down the contact details for a friend and a family member you can reach, including your phone’s provider and your bank account information, in case you need to cancel cards or report the loss or theft of your phone. Keep these details on a piece of paper in a safe place—separate from your phone!

  • Check your travel insurance policy. If you have one, review it. You might be covered for trips in the UK lasting more than two nights, but ensure it includes tent stays.
    Additionally, consider personal possessions insurance. Check for policy exclusions or excess payments. This is often an add-on to contents insurance, so verify if you already have it with your home insurance.

  • Check if the venue is cashless. If not, use on-site cashpoints rather than carrying large amounts of cash.

When you’re there…

Following a few basic rules will help you enjoy the experience and keep yourself and your belongings safe.

  • Keep valuables out of sight. Don’t store them in outer pockets; instead, keep them in a secure location like a zippered pocket or money belt.

  • Use lockers if available. Some festivals offer free lockers where you can store items that might be targeted by thieves, like bikes or car keys.

  • Keep valuables to a minimum. If possible, leave your valuable phone at home! Consider taking an older phone instead of your latest model. Phone theft is common at festivals, so if you must take your phone, protect it with a passcode and turn on location tracking such as ‘Find My iPhone’. Additionally, consider using a crossbody lanyard case, making it much harder for someone to snatch it from you. Check out the latest phone lanyards of 2024 in the review below: Top 10 Best Phone Lanyards in 2024 – FindThisBest (UK)

  • Protect your phone. Use a waterproof cover to prevent damage from spills, being dropped in a puddle, or even a pint!

  • Secure valuables at night. Keep wallets, phones, cameras, car keys, etc., at the bottom of your sleeping bag where they’re inaccessible to others.

  • Be mindful of your surroundings. In the moment, you could get separated from your friends in a crowd. Knowing the layout will help you get your bearings. Make a note of where festival staff or security points are.

  • Look out for each other. Whether it’s your friends or other festival-goers, stay vigilant. If you see someone struggling, offer support by alerting the event staff.

  • Consider using a safeguarding app. These allow you to share your location with trusted contacts.
    Examples include:
    Imabi Community: a free tool for real-time safety alerts.
    Imabi Guardian: a free personal safety app.

  • Have a meeting place. Agree on a spot to meet up if you get separated. Just having a plan can reduce stress.

Festivals are tons of fun, and with careful planning, you can relax and enjoy them to the fullest. Get ready for an unforgettable festival experience!

Audience with hands in the air at a music festival

For more great tips on festival safety, check out Festival Safe.  

Bicycles, Crime, Immobilise, Immobilize, ImmobiTag

Secure Your Garden And Protect Your Home

When it comes to security, many people focus solely on their homes and the vehicles parked outside. However, gardens are often a primary target for thieves.

According to a 2022 study by Sunlife, a staggering 9 out of 10 household thefts occur in the garden (Ideal Home).

The ‘Hot’ Targets Lurking In Your Garden
Modern gardens are often filled with valuable items, making them lucrative targets for thieves, especially during the summer when we tend to leave them outside for convenience.

Ideal Home reported that the most frequently stolen items from outdoor living spaces are quality garden furniture, ornaments, power tools, lawnmowers, BBQs, and ladders (2022 data).

Securing Access Points To Your Home
While we like to view our gardens as peaceful sanctuaries, they are also often the first line of defence against burglars looking to gain access to our homes.

According to the ONS, in the year running up to March 2023, there were 525 burglaries a day in England and Wales; that’s one every 165 seconds!

To avoid becoming a statistic, remember that securing your garden not only prevents theft of the possessions you keep in it, but it also makes it much harder for intruders to access your home.


Two-Pronged Security Approach
To secure your garden effectively, consider a two-pronged approach:

  1. Secure high-value items.
  2. Make your garden less attractive to thieves overall.

Be Proactive!
Thankfully, there are plenty of proactive ways to deter burglars from considering your property an easy target.

Think like an intruder. Would you steal something that is clearly marked and registered to the owner? Probably not. Thieves aim to avoid anything that may link them to a crime and perceive it as not worth the risk.

Ways To Help Deter Theft:

  1. Register valuables: Immobilise.com is the world’s largest free register of possession ownership details and is searchable by all UK police. It is a powerful tool in the fight against property crime. Register your power tools, garden equipment, bicycles, and all other valuables with unique identifiers such as serial numbers or engravings. If your items don’t have identifiers, use a marking product like a UV pen, asset labels, or an etching tool.

  2. Visible warnings: Use window stickers and labels on items of property to warn potential thieves that your items are protected, both in vehicles and buildings. Often, the mere presence of a warning is enough to deter a break-in.

  3. Bikes: Bikes can be high-value, low-risk targets for potential thieves. If unprotected, they’re easy to resell in locations away from the theft. Statistics published by roadandmountainbikereviews.co.uk reveal that a bike is stolen every minute in the UK and fewer than 5% are returned to their owners. If you own one or more bikes, follow these steps:
  • Register them on Immobilise.com – our useful video below will guide you through the simple process.
  • Fit a security tag.
  • Use visible deterrents.

Enhancing Garden Security

A criminal will nearly always take the path of least resistance. They will choose the house with the overgrown hedge, unlocked gate or the house that has places to hide around it while they scope out what is worth stealing. Don’t let that property be yours!

We’ll explore some key ways to secure your garden:

  1. Boundaries: Ensure your fences and walls are secure. Adding a trellis or planting thorny climbers like Berberis, Hawthorn, Holly, or Pyracantha can be effective deterrents. These plants can also trap thieves, leaving behind valuable clues like torn clothes or DNA.

  2. Gates and pathways: Always keep gates locked and use high-quality locks. Gravel pathways can deter intruders due to the noise they make when walked on.

  3. Home entry points: Keep windows and doors closed when you’re not around. Installing proximity detectors, security lights, or cameras can add an extra layer of security.

  4. Sheds and outbuildings: Regular maintenance is crucial. A Which? report highlights that 22,500 households fall victim to shed burglary annually, with power tools and bikes being common targets (2019). Ensure your shed has strong locks and hinges, and consider motion sensors and security lights. Failing to meet the minimum standard or maintenance condition for your shed could result in an insurance claim being rejected if you’re targeted by criminals.

  5. Garden offices: Garden offices are becoming much more common. With computers and other expensive devices often left inside, it’s essential to secure the building. Check that windows and doors close properly and that the locks work efficiently. Consider adding an alarm system or CCTV and security lighting. Mark all your valuables with your postcode, register them on immobilise.com, and use deterrent stickers to let thieves know they are traceable.

Extra Steps You Can Take:

  • Be community-minded: As with many things, there’s strength in numbers, and this applies to home and garden security, too. Think about joining a Neighbourhood Watch scheme or just agree to look out for each other’s property, especially when a house is empty.

  • Avoid sharing your absence on social media: Some opportunists use social media to gauge when houses are vacant. Don’t post those holiday photos until you get home!

Summary
Securing your garden and everything in it makes it a much less attractive target and is a vital step in protecting your property.

Ensure your outdoor space remains a haven of peace and not an entry point to your home!

Immobilise, Lost Property, Mobile Phones

Festival Security: 5 Ways to Protect Your Valuables

37% of people have had a valuable item lost or stolen at a UK festival, costing an average of £146.35

– ComparetheMarket.com, 2022

1. Before you go, protect your belongings by registering them on Immobilise.com, improving your chances of getting them back if they’re lost or stolen.

2. Leave unnecessary valuables at home where possible. Some people even buy a cheap phone to take to festivals, leaving their more expensive handset safely back at home.

3. Keep your wits about you, especially when you’re in a crowd. Consider using a bumbag or money belt, instead of using a rucksack or keeping valuables in your pockets. If you do use a rucksack, wear it around your front in crowds.

4. Never leave valuable items in your tent when you’re not there. It’s worth checking whether there are secure lockers available to use instead. When you’re sleeping, keep valuables at the bottom of your sleeping bag.

5. Check in advance whether traders will take card payments or whether the festival you’re going to is running a cashless scheme, where you can load your wristband with credit beforehand. This way, you’ll avoid the need to carry cash.

For more handy festival tips, particularly if you’re a first-time festival-goer, visit https://www.festivalsafe.com/information/

CheckMEND

Are you getting the full picture?

CheckMEND is the most comprehensive device history check available; the ‘gold standard’ in due diligence.

So how does it differ from other device history reports and the basic IMEI checks you can find online?

Firstly, it’s important to note that IMEI checks are just for mobile phones. CheckMEND can search not just on IMEIs, but on serial numbers too, so it will check up on the history of tablets, laptops and a whole host of other items, as well as phones.

Most device checks – including CheckMEND – will give you the following information, when you provide them with the IMEI or serial number:

  1. Verification of the manufacturer and model of the item.
  2. Whether the device is blocked (or has ever been blocked); this usually happens after it has been reported to the mobile phone network as being lost or stolen.

Whilst this basic level of information is useful, there is so much more you need to know before buying a device second-hand, whether you’re a retailer, recycler or an individual.

View a Sample CheckMEND Report >

CheckMEND, through its links with the rest of the Recipero crime reduction ecosystem, is in a unique position to paint you a much more detailed picture of a device’s history:

Whether the item has been reported lost or stolen to us

A loss could have been reported to us directly through Immobilise (the national property register) or Report My Loss. Stolen items show up in official police records via the NMPR.

Outcome: Handling of lost or stolen goods. Even if the device isn’t currently blocked, it doesn’t mean it won’t be in the near future.

Whether the item is the subject of a settled insurance claim

A red result would indicate that the item has been shared with us as the subject of a settled insurance claim, via ClaimsCheck.

Outcome: Legal title of the item belongs to the insurer, so you cannot legally own the device.

Whether the device is a suspected clone

Phone cloning is the illegal practice of copying the identification credentials a phone uses in order to connect to a network.

An amber result indicates that the serial checked appears in multiple devices. This is usually restricted to phones. Genuine phones will never share an IMEI. It is amber rather than red because there is no way to determine which of many devices with the same IMEI is the genuine one.

Outcome: Clones are fraudulent handsets with stolen credentials, often sold by criminals to generate revenue. Text messages and calls can also be intercepted.

Whether the device is a reported counterfeit

An amber result indicates that the serial being checked is reported to us as being used in counterfeit devices. It is amber rather than red because there is no way to determine which of many devices with the same IMEI is the genuine one. 

Outcome: Typically, counterfeit goods are of inferior quality to the genuine article. They may not be fit for purpose and fake electrical goods can even be a safety risk. Buying counterfeit goods can be damaging to the economy and the sale proceeds are often used to fund more sinister organised crime.

Whether there are one or more previous owners registered

An amber result indicates that the item has been registered under at least one other previous owner, via Immobilise (the national property register).

Outcome: This would only be a concern if the item is being sold as new.

Whether the device belongs to – and is being monitored by – a corporation

A red result indicates that the device being checked is being monitored by Recipero’s AssetWatch service.

Outcome: The device is owned by a corporation, so while an individual may possess it, they may not have the right to legally sell it.

With any of these additional datasets that are checked against, if a red flag is returned then the item poses a risk to any potential buyer.

In most cases, the item cannot legally be sold on. And if you can’t legally own the item, this could pose real issues for you in the future, either during your use of the device or later down the line, if you try to sell it.

If you are selling an item and a CheckMEND search flags an issue with it that you believe to be incorrect, we are here to help. We are happy to look into records that are disputed and where possible resolve the issue, or advise on the source of a record and what action needs to be taken in order to resolve it. Please contact support@checkmend.com with the details of your search and we will investigate the issue. 

Please note: Specific traders in niche markets or geographies may be configured to include more or fewer data sources. Data sources may also vary with the class of items being checked. For enquiries please contact support.

Immobilise

Safety in Numbers

It’s true, there is safety in numbers. When neighbours pull together, the whole community becomes stronger. Every step you can take to protect your home, will also be a step in helping to protect your community. Don’t let your road become Easy Street!

Numbers matter. The number of people volunteering within a community, the number of police officers tackling crime, the number of people willing to do the right thing.

Another type of number matters too; serial numbers. They are the easiest possible way to identify an item. When police recover lost or potentially stolen items, they can enter the serial number – or any other unique identifier, for that matter – into a national database called the NMPR, to try to track down the rightful owner.

Did you know it’s completely free to add your valuables to this database? It’s quick and easy; you create an account on the Immobilise.com website and add the details of your items. Immobilise is the world’s biggest FREE ownership register, with over 35 million items already registered. If your valuable doesn’t already have a serial number or other unique identifier, you can add one by using a marking product such as a UV pen or asset label.

Registering your items doesn’t just safeguard your property and improve your chances of being reunited with them if they go missing. There are several other fantastic benefits; not just for you, but for your wider community as well:

  • Immobilise gives police the evidence they need to prosecute thieves; for example,  when they find them in possession of valuables that aren’t registered to them.
  • It also stops criminals from benefiting financially from theft, by alerting stolen goods database CheckMEND if a registered item goes missing.
  • If you go one step further and advertise your registration efforts through window stickers or labels on items, it will help to make your home (and by extension, your neighbourhood) look like a dangerous target for criminals. Thieves and burglars are looking for an easy life – and unmarked, untraceable goods to steal and sell.

By registering your valuable items and being part of a community committed to crime prevention, you can increase the chances of recovering stolen goods and deterring criminals. Don’t wait until it’s too late to take action – start protecting your property today, by registering it on immobilise.com

Immobilise, Recipero

20 Years of Immobilise

Founded in 2003, it’s been 20 years since the launch of Immobilise – and it’s now the world’s largest free register of possession ownership details! Over 25 million users worldwide have registered over 35 million items of property in that time.

By logging your possessions, you can increase your chances of them being returned to you if they are recovered. With close links to police and other law enforcement agencies, officers will routinely check the database to try to match recovered lost or stolen items with their rightful owners. Any updates you make – such as flagging an item as lost or stolen – are immediately available to police nationally and keeping a detailed log of your valuables can help to simplify insurance claims and police reports.

The Immobilise register is also linked with CheckMEND, the second-hand stolen property database, which can help detect stolen items and prevent them from being traded.

Marking the 20th anniversary, Les Gray, one of the founders of Immobilise, took a moment to reflect on the platform’s success.

“When we first launched Immobilise, we knew its potential. To watch it flourish over the years and become the critical tool against crime that we knew it could be, has been really quite special,” Les commented.

“We’ve achieved a lot in the past 20 years, but there’s still so much more we can do. We’re excited about the future of Immobilise and the role it can play in making our communities safer.”

Any item with a unique identifier can be registered on Immobilise – from mobile phones and laptops to bikes, jewellery and musical instruments. If your item doesn’t have a serial number, or anything else that might help to identify it, using a marking product like a UV pen or asset label could prove useful. Adding a touch of uniqueness will help to match the item back to you as the owner. A number of marking products are sold through the Immobilise online shop, but the system will accept any identifiers, from any third party.

Visibly marking items as being registered – through labels or window stickers for your home, for example – can even help to deter thieves.

CheckMEND, Mobile Phones

Staying safe when buying a second-hand device online

Buying privately can save you more money than buying refurbished, but here are the things you need to check before buying a phone or device from an online marketplace or auction site.

Is it worth it?

Buying a device or mobile phone second-hand often works out much cheaper than buying brand new and it’s becoming a far more popular option for consumers looking to keep costs down. It’s also a much more environmentally-friendly purchase than buying new. Buying second-hand helps to keep e-waste down and considerably lengthens the lifetime of the device. It all helps to build a more sustainable, circular economy.

You can buy refurbished devices from retailers, or you can buy from an individual through one of the many second-hand marketplaces and auction sites available online.

Buying a refurbished device direct from a retailer can be the more straightforward option. The device will usually go through thorough checks before being offered for sale and come with a 12-month warranty period to cover any technical issues.

However, buying privately can often save you a lot more money than buying refurbished, particularly if you’re buying on an auction site and the bidding starts low.

The best time to buy is usually following the release of a newer model, as the second-hand marketplace suddenly floods with older versions, some of which would only have been released in the previous year!

Know before you buy

Consumer rights are different when you buy from a private seller – they don’t have to disclose any faults, but they aren’t allowed to misrepresent the item either. If they did, you would be entitled to a full refund.

Given this, it’s really important to do your research and check that the device is exactly what you’re looking for, to avoid disappointment when it arrives. You need to know exactly what you’re getting! Don’t be afraid to ask the seller questions if there’s anything not covered in the item description.

Here are some things to bear in mind before you press the ‘Buy’ button.

  1. Check the phone’s condition:
    • Does the phone switch on and work as it should? (This is an obvious one, but it’s worth checking, just in case!)
    • Do the cameras and all of the buttons work?
    • Is the device still under warranty?
    • What physical condition is the item in – are there scratches on the device or any cracks in the screen? Ask for photos of any damage.
    • What accessories are included? Does the device come with the original charger, headphones etc?
    • Are the ports working, particularly the charging port?
  1. Check the battery health

Like all rechargeable batteries, phone batteries become less effective as the device gets older. The good news is your seller can check the device to tell you how effective the battery is, so you don’t get a nasty surprise when it arrives.

Replacement phone batteries vary in price with some being fairly inexpensive, so you may still decide to go ahead with the purchase if the battery capacity isn’t optimal, but you will at least be forewarned.

  1. Will the device receive updates?

Over time, smartphones can get ‘left behind’ by the manufacturer, when they no longer support the model with updates. Once a phone stops receiving crucial security updates, it can leave it open to hackers, so this is something to consider when buying an older handset, whether that’s through a private sale or through a second-hand retailer.

Which? has an online tool that lets you check whether a smartphone model is still receiving updates and even estimates when it may stop being supported.

  1. Research prices for similar second-hand devices online

If the price listed is much cheaper than others in a similar condition, it may well be too good to be true, so approach with caution.

  1. Who is the seller?

Some online second-hand marketplaces have review systems in place so that users can rate their experience with a buyer/seller. Check your seller’s ratings or reviews before buying from them.

When it comes to payment, avoid bank transfers as they offer you limited protection. Instead, you should:

  • Send the money via the marketplace’s official app, or
  • Use PayPal (Goods and Services, not Family and Friends), or
  • As a last resort, use your debit or credit card.

Also, as a side note to this, always stick to the selling platform for your messaging – don’t give out your phone number and don’t switch to texts or whatsapp.

  1. Take screenshots

Just in case anything goes wrong later down the line, keep a record of the listing, seller’s details, any message history and your transactions.

  1. Is the item legitimate?

Before parting with your hard-earned cash, you need to check that the item is genuine – that it is actually the model you’re looking for and not a fake, or cloned, device.

You will also want to know as much about the device history as possible – you don’t want to buy a phone that has been reported as stolen, or has had an insurance claim made on it, for example. If your seller doesn’t actually own the item, they can’t legitimately sell it and you can therefore never legally own the device, either.

So you’re looking for proof that the item is what the seller says it is and that they can legally sell it. This is where CheckMEND comes in, the world’s most comprehensive device check.

You can ask your seller for a CheckMEND certificate; they should be able to give you an ID for you to verify for yourself online. Or you can ask the seller for the IMEI* or serial number of the device; that’s all you need to check the item’s device history yourself.

A free check is available for all new users (£1.99 thereafter).

*The IMEI number is the phone’s unique identifier. It can be found by typing *#06# into the phone.

When your item arrives…

After all of your research and effort, hopefully you’ve bagged yourself a bargain and you’ll be very happy with your new device. It’s worth giving it a thorough check when it first arrives to make sure it’s everything you were hoping for and that it hasn’t been mis-sold to you.

  • Is the item as described?
  • Are all the accessories that were promised included?
  • Is everything in good working order?
  • Is the device charging properly? Charging ports can build up with dirt or lint which affects the connection, but they can usually be easily cleaned.

What to do when a sale goes wrong

If the item is different to what you were expecting in any way, you should first try to resolve the issue with the seller. Contact them as soon as you can after receiving the device and give them a deadline to respond to you. Remember, if the item has been misrepresented, you are within your rights to ask for a refund.

If there is anything you are unsure of, or you need more help with a consumer problem, you can contact the Citizens Advice consumer helpline in the UK or Fair Trading in Australia.

You can also contact Citizens Advice if you need to report a trader who is selling fake or counterfeit goods to Trading Standards.

CheckMEND

CheckMEND: 2022 in Review

As we waved goodbye to 2022, we also took a look back at some of the headline figures from the year.

It’s incredible to think that over 4.7 million users may have bought a compromised device if they hadn’t thought to run a check on it first! 

You can find out more about our data sets and how we help to fight fraud and prevent crime by reading about Recipero’s Crime Reduction Ecosystem.

CheckMEND 2022 infographic - year in review
NMPR, Recipero

How can the NMPR help with Police investigations?

Imagine a scenario where you’ve seized the mobile phone, tablet, laptop or other digital device in the course of your investigation. You’ve downloaded the contents or interrogated the device for evidence. With any luck, you’ve found something to assist you to seek well-earned justice for the victim in the case, but why stop there…

Tap the IMEI or serial number into the National Mobile Property Register (NMPR) which has a wealth unique data drawn from the Recipero Crime Reduction Ecosystem. To find the IMEI on any phone dial *#06#. Device data collected from various sources starts to form a picture of the device’s history and provides intelligence that can reveal more about the device itself than the contents of it, helping you make more of every lead.

We have helped to join the dots for a wide range of use cases and investigations ranging from all different types of crime, missing persons, organised crime, custody suite checks on property in the possession of detainees and many others.

If you are interested in finding out more about the ways the NMPR can help make you more efficient in the fight against crime then please get in touch. We recently helped North Wales Police with a week-long force-wide training roadshow which has already started to yield positive results.

Thanks for reading and I look forward to working with you soon!

Andrew Kewley
Police Business Development Manager
andrew.kewley@recipero.com