Category Archives: Recipero

Data disconnect: marketers struggling to understand their customers

Despite increased sophistication in how data is being collected and used, new research by Callcredit Information Group has revealed that marketers are struggling to really understand their customers’ needs and expectations.

Whilst almost two-thirds (65%) of marketers believe that smart marketing has helped them outperform the competition, the ‘So you think you know your customers?’  report revealed that marketers may not have as clear a view of their customers as they think. In fact, 47% of marketers believe that more than half of their customers have a very high understanding of how companies use their data. But in reality, less than one in ten (9%) consumers feel this way.

The research uncovered a number of further significant differences in what marketers believe customers think and what they actually do. Three in five marketers (61%), for example, think that consumers are frustrated with the way businesses access and use their data. In truth, fewer consumers (52%), although still a large number, say they are exasperated with this.

Similarly, a majority (81%) of marketers believe customers have become more selective about whothey allow to access their data. Whilst the number of consumers (62%) who have become stricter on this is significant, it is lower than marketers think.

This disconnect is leading to missed opportunities and ineffective marketing efforts. Whilst almost half (47%) of consumers have become less likely to respond to promotions, for instance, just 30% of marketers have taken note of this trend.

Steve McNicholas, Managing Director, Credit and Marketing Data, Callcredit Information Group, commented: “With truly data driven businesses having the competitive advantage in today’s digital environment, marketers must – first and foremost – ensure that they really understand their customers’ data expectations. Without this insight, no matter how smart their tactics, marketing strategies will fall short of expectations.”

When comparing this year’s (2017) responses to those asked in Callcredit’s ‘The Data Dilemma’ report last year, it’s evident that marketers are using a growing number of data sources to inform their decisions. The use of internal sources such as CRM and marketing data, for example, has nearly doubled in usage – from 37% in 2016 to 67% this year (2017). Interestingly, one in five (21%) marketers still see providing clear directives based on customer data insights as their biggest challenge.

McNicholas continued: “One of the main reasons marketers don’t have as clear a picture of what their customers think, is because the growing number of data sources is making it difficult for them to determine what data is useful and what is not. There are a number of steps marketers can take to overcome this problem, including setting up a preference centre to ask customers how they want to be marketed to and figuring out what data actually improves the effectiveness of their efforts. As understanding their customers will become even more critical for businesses once the General Data Protection Regulation comes into effect later this year, the time for marketers to get smarter is now.”

To find out more on Callcredit’s seven tips on how marketers can get smarter and improve their understanding of customers, download your free copy of the ‘So you think you know your customers?’ report.

200 marketing decision makers with responsibility for customer insight completed an online survey in September 2017. This was supported with an online survey amongst 2,004 UK consumers. The research was conducted by London-based research agency, Loudhouse.

Don’t get hung up with fraud this New Year and check for warning signs when buying a second hand phone

Mobile phone fraud prevention specialist, Recipero, part of the Callcredit Information Group, is urging consumers and retailers to undertake device checks when buying a second hand phone to avoid becoming a victim of fraud during the January sales and beyond.

Recipero’s CheckMEND data* reveals, that the number of device checks made on second hand iPhones has almost doubled in the last four years, highlighting the growth in the size of the second hand phone market and the increased awareness amongst some consumers and retailers of ensuring the legitimacy of second hand phones.

Last January there was a spike in the number of iPhone checks performed via the Recipero CheckMEND service. More than 1.3 million checks took place (more than 400,000 up on the month before) and Callcredit’s analysts are expecting upwards of two million at the start of 2018.

Mark Harman, Managing Director of Recipero, said: “Even though our findings highlight that there has been an increase in second hand iPhone device checks, fraud is prevalent in what is a market for increasingly expensive devices. Latest ONS crime figures, compiled from the Crime Survey for England and Wales, show 401,000 mobile phones were reported as stolen in the 12 month period ending March 2017. It’s important that consumers and retailers take the necessary precautions and check the history of a device.”

The Recipero data also revealed a surge in the number of searches on the CheckMEND database following the introduction of new iPhone models – as it shows the number of device checks being performed increasing by over a third (36.6%)** in the period after a new release.

Mark concluded: “A check on a second hand phone includes a device life history that starts at the point of manufacture, through ownership changes, right up to it being recycled. The device is checked against IMEI, a phone’s unique reference number, loss and theft reports and police crime reports in the US and UK, insurers title information and settled claims.
These checks provide information which will flag up (red) in a CheckMEND report if the device is compromised, helping to protect those purchasing a second hand phone from acquiring a lost or stolen device.”

*Based on CheckMEND UK data of number of checks made on iPhones each month from Jan 2014- Dec 2017 inclusive. Taken from the Recipero database which is part of the Callcredit Information Group.

**Based on the average number of CheckMEND iPhone device checks two months prior to a new iPhone launch and the average for the two months following.

Jack McArtney presents at the Wireless Repair Expo: Do IMEI checks matter? Enabling hassle free activation, maximize residual value

‘The Wireless Repair Expo 2017’, the official partner of Mobile World Congress, Americas, is just around the corner!

Running from 12-14th September and offering 12,000 square feet of exhibitors showcasing best of class in wireless repair. The Wireless Repair EXPO will offer live hands-on training and business owner’s workshop sessions onsite. Learn techniques on how to support and improve your business.

On the 12th September Jack McArtney, the VP Industry Relations for Recipero and leading innovator in mobile device fraud and theft will be presenting between 4-5pm.

Jack will be discussing how to improve confidence in buying and selling smartphones by using Recipero’s ecosystem of reliable operators, resellers, consumers and law enforcement showing you how the industry could save billions and strengthen reliability of IMEI data on lost, stolen, blocked or blacklisted phones.

Then join us for a cocktail party to round up the event and network with people in the know.

The Wireless Repair Expo 2017 is being held at the Moscone Center, 747 Howard Street, San Francisco, CA 94103.

For further information please contact us (Recipero website / email) or visit the following site for additional event details: http://www.wirelessrepairexpo2017.com/

Festival season is upon us, so keep your valuables safe!

It’s that time of year to kick back and relax at a festival and listen to your favourite kind of music but have you thought about how to keep your valuables safe from loss or theft.

Festivals can be an absolute goldmine for thieves, although there is plenty of advice out there about what is in vogue to wear at festivals this year, there isn’t much advice about protecting your property.

Opportunists can present themselves at any time especially in large crowds so whether you are protecting your iPhone, Samsung Galaxy or HTC phone, or are worried about your wallet and camera there are a few things that you can do to keep your valuables safe.

  1. Firstly, you need to register any valuables on Immobilise, the national property register which is linked to the police database (NMPR) where if any property is found the police can run a search and return it to the rightful owner. It is a must do for gadgets such as your mobile phone, which you will want to take with you to a festival. You can register any property on Immobilise, so get registering!
  2. Try not to bring too many valuables in the first place, but if you do don’t leave anything unattended or in tent. Sometimes there may be free locker areas if you do have something you want to lock away.
  3. Keep valuables in the bottom of your sleeping bag at night.
  4. Only take as much cash as you think you will need and try separate cash from cards.
  5. Don’t put phones and wallets in your back pocket.
  6. Report any suspicious behaviour or crime to police immediately.

Stay safe this festival season and have a great time doing it!

Beware of the Mobile Phone Moped Muggers!

Thieves who steal mobile phones straight out of people’s hands as they zoom by on their, often stolen, mopeds are becoming an increasing problem for the public and police.

It’s completely shocking to the person being attacked. Martin Lewis, the money saving expert, who was one of the latest victims can confirm this from his recent attack near Oxford Circus. He tweets about his incident: ‘About 40 minutes ago two men on a moped just rode up on the pavement and snatched my mobile out of my hands. The speed and accuracy was frightening.’ To read more on this attack click here.

Scotland Yard claims that moped muggers are snatching 20 phones an hour and that thieves mainly go for iPhones. If the phone is still switched on then they reset it and sell it on, if not then they will trade it for parts.

If the owner has been astute enough to register their phone on immobilise.com, the National Property Register, they would immediately be able to change the status of the device flagging it as stolen to traders, as well as report it to the Police*. UK Police officers are the ONLY people with authorisation to access the Immobilise database to check the status and ownership of a mobile phone and repatriate it if it is recovered. The Metropolitan Police advise mobile users to activate their phone’s security features when they receive it and to register valuable possessions with immobilise.com for free, pre-loss or theft.

In this increasingly common crime the phone’s owner is often not the only victim. If you are buying a second hand mobile phone, whether that be an iPhone, Samsung, HTC or any other smartphone, then CheckMEND can help you avoid stolen property. An online check costs as little as £1 and will highlight if a phone is blocked, stolen or compromised in someway.  CheckMEND is the most comprehensive device check available helping consumers, traders, recyclers and retailers buy and sell second-hand goods with confidence.

The moral, however of this post is not to give thieves opportunities to steal your possessions or profit from your loss. Try to avoid using your smart phone in public, be cautious, and to be on the safe side always register new phones or mobile devices on immobilise.com.

* Flagging an item as stolen on Immobilise means that information is immediately available to the Police when they conduct searches for it on the Police only NMPR system. In the event of a crime, a report should also be made directly to Police so they are able to investigate it appropriately and request additional details when relevant.

Callcredit Information Group Acquires Recipero to Accelerate the Execution of Its Fraud and Identity Protection Strategy

recipero-callcredit-borderRecipero is pleased to announce that is has been acquired by Callcredit Information Group in a deal designed to accelerate the growth of the company’s fraud and identity protection strategy.

Recipero has built one of the world’s largest proprietary databases containing detailed information of the history and ownership of mobile devices. The business delivers over 5 million reports each month that enable retailers, recyclers, insurers, traders, the public and law enforcement to make informed decisions.

Mark Harman, Recipero CEO, said:

Becoming part of Callcredit Information Group is a perfect fit for our business and provides a unique opportunity for Recipero to build on its UK success.  This also signifies a step change in our ambitions allowing us to accelerate our plans to expand our capabilities and scale the US business where we have already established a strong base.

Recipero’s technology is used to detect and prevent mobile device theft and fraud; comply with legislation around the handling of secondary-market mobile device transactions; and assess whether a device can be activated on a particular mobile network.

Mike Gordon, CEO, Callcredit Information Group, said:

The acquisition demonstrates our commitment to expanding our fraud and identity protection capabilities and will accelerate growth, provide the opportunity to develop unique, new offerings for our customers and support overseas expansion through Recipero’s US footprint.

Chris Green, Chief Commercial Officer, Callcredit Information Group, said:

The explosion in use of mobile devices for financial transactions, means mobile devices present the biggest, single point of failure for identity theft and fraud.  If your phone is stolen, a criminal has everything they need to access your digital identity, including personal, sensitive and financial information.

Recipero offers a natural extension to our existing fraud and identity protection solutions and has a number of products that will be embedded into many future solutions.

Recipero will be combined into Callcredit’s existing fraud and identity protection solutions business, where the integration of products and solutions will enable Callcredit to bring differentiated solutions to its customers. Recipero and Callcredit operate in sectors which are complementary to each other, including, mobile network operators, retailers, mobile electronics recyclers, insurers, logistics and finance companies, device repair shops, warranty providers and law enforcement agencies.

About Recipero
www.recipero.com
Recipero is the leading data aggregator and innovator in personal possession fraud and theft prevention worldwide.  The “Recipero Crime Reduction Ecosystem” works to protect consumers and business through provision trade intelligence services. Forming part of millions of decision-making processes and transactions every month, Recipero’s data and intelligence solutions are provided online, in real-time, and are used globally by law enforcement, insurers, recyclers, retailers and consumers.

About Callcredit Information Group
www.callcredit.co.uk
Callcredit Information Group specialises in database marketing solutions, credit referencing and software analytics and fraud, and is an expert in managing consumer data for businesses across every sector.  The Group is structured into four divisions, Credit Solutions, Marketing Solutions, Software, Analytics and Fraud, and Consumer Markets. Callcredit focuses on developing innovative products and services across these divisions to help businesses make smarter and informed decisions throughout the customer lifecycle.

Founded in 2000, the Group includes the UK’s second largest credit reference agency (CRA) and employs approximately 1,000 professionals across Leeds, Kent, Bath, London, Warrington and Stockport, and also has offices in Japan, China, Dubai and Lithuania and agents working across international markets. In 2014 Callcredit was acquired by private equity business, GTCR.  In a first for UK consumers, in 2011 Callcredit launched Noddle (www.noddle.co.uk), the free-for-life credit reporting and scoring service with no hidden fees or 30-day trial periods, which now has more than two million customers. This service helps individuals to check their credit report and credit score and protect against fraud and identity theft.

Recipero’s online lost property repatriation service Report My Loss launches across the U.S.

Recipero is pleased to announce the launch of its online Report My Loss service throughout the U.S.

lost-mobile-lres-logoJuly 4th means lots of celebrations, parties and events across the country – it is also a massive day for lost property.

Losing valued possessions is enough of a problem. Reporting it should not add to the inconvenience, cue Report My Loss.

Report My Loss is a simple online tool that does exactly as its name implies, enabling people to easily report all types of lost property including cellphones, jewelry, tools and more.

If you’ve ever lost something, you are all too familiar with the hassle involved in dealing with it – firstly working out when, where and how the loss happened, then trying to find out who you should report it to.

Traditionally, where reports were even possible, they’d be taken locally by police or lost property offices and that’s where they’d stay – locally. If your lost item was recovered in the next town or precinct the chances of a report being matched up with an item was very low.

As a national system, Report My Loss eliminates those historical shortcomings and seeks to join the dots between finding agencies and lost property owners.

Why does it work? The short answer – it’s part of Recipero’s Crime Reduction Ecosystem which means many police and other agencies that recover property are already searching Report My Loss records as part of their property investigation processes.

What does it cost? A single report in the U.S. is just $5.95.

Why pay? Good question, there are ways to report losses free but you need to ask yourself some important questions like, how likely are they to help recover my valued possessions? is my data secure? will the report help prevent trade? is the report shared with police?

Report My Loss delivers on all these needs, plus many other benefits that have been well proven in the UK, where it’s used thousands of time each month, dramatically increasing repatriation rates, while delivering considerable time and resource savings for the public and police.

The U.S. loss reporting site is already live at: www.reportmyloss.com/us/

Further information:

Report My Loss corporate information: Recipero Report My Loss information

Recipero’s CheckMEND goes mobile to help protect mobile device traders!

CheckMEND Responsive WebsiteRecipero are pleased to announce the global launch their new CheckMEND website. The new mobile friendly design helps CheckMEND users run real-time reports to avoid trading stolen phones and mobile devices, regardless of location or access-device.

Launched simultaneously in the US, UK and EU the new responsive site has been well received by CheckMEND’s extensive footprint of users which include national consumer electronics retailers, international recyclers, traders and the public.

CheckMEND produces real-time history reports based on comprehensive data published into Recipero’s Device Service Bureau by numerous organizations covering mobile networks, retailers, police, insurers, lease providers and the public.

Reports are delivered instantly to aid buying/selling decisions, helping CheckMEND users avoid financial loss, legal implications and hassle that’s often associated with handling devices with questionable backgrounds!

The service doesn’t stop there either; CheckMEND Status Change Alerts are a powerful feature that helps mitigate issues that can occur when a smartphone or other mobile device is reported as lost or stolen after a check is performed!

For more information about CheckMEND’s features, how it creates savings for customers, helps Police provide Safe Trader Schemes, and aids compliance with the Recyclers Code of Practice please visit www.checkmend.com or www.recipero.com

Amtel Wireless Minimizes Device Shrink with Recipero’s StockWatch

Dallas TX – April 18th, 2016

Amtel Wireless, T-Mobile’s sixth largest dealer network, today announced that Recipero’s StockWatch Program has produced a better than expected ROI for the Amtel Loss Prevention Group.

Recipero’s StockWatch subscription service enables retailers to monitor their unsold inventory by creating custom alerts from activity from Recipero’s global Device Service Bureau. Recipero’s Device Service Bureau is the industry’s leading provider of stolen and lost device notification, as well as device activation status and history. It manages over 5 million inquires per month from mobile operators, device traders, recyclers, mobile insurance providers and law enforcement agencies.

Amtel’s participation in StockWatch creates awareness that their unsold inventory has been published in the Recipero Device Service Bureau, and is being continuously monitored, so cannot be traded or sold. This helps law enforcement to combat in-store theft, organized crime, and local gang activity.

Tambov, Russian Federation - February 26, 2015 Close up of stack of Apple devices - iPhone 5s, iPad mini and iPad 2. Studio shot.

Robert Sanchez, Director of Amtel Operations/Loss Prevention says:

StockWatch has completely changed how we look at mobile device monitoring. It has enabled us to change the culture, to enhance our “perception of control” by allowing us to be able to highlight the various tools we use to monitor and detect for theft.  As we plan for future store growth, training new team members about Recipero and StockWatch will become standard operating practice. Knowing that we are actively monitoring each and every IMEI in our system has enabled us to drive home the message – think twice before taking the device.

The StockWatch solution complements Amtel’s existing Audit & Compliance program and is an early warning system. It also works to reduce the value to the fraudster in possession of the device, by reducing its value to the second-hand trader. StockWatch can be used in conjunction with and to supplement existing fraud measures of mobile device dealers.

Sanchez added:

“Within the first 45 days of subscribing to StockWatch , we recovered a batch of iPhones that had been stolen from inventory.” The ROI didn’t just stop after the first 45 days, we are still getting information on devices monitored by StockWatch involved in other investigations. A final point, StockWatch has enabled me to broaden my networking base with other professionals that have resulted in employee dishonesty investigations and other contacts with a great team working mindset. It’s been a great investment!

 David Dillard, Recipero’s Managing Director of the Americas,:

“We are excited that  was able to quickly validate the ROI associated with their StockWatch subscription. Together with partners like Amtel, we continue to mitigate against the theft of unsold inventory.”

Further information:

Amtel: http://myamtel.com/

Recipero StockWatch: Recipero StockWatch

Recipero’s US Cell Phone Crime Statistics in 2016 so far…

2016 has already been a busy year for Recipero resulting in our connected device fraud and theft intelligence solutions producing some very interesting statistics.

A more detailed report will be published at the end of Q1, for now though here are some significant facts you might find interesting.

A print optimized version of these stats is available here.

Recipero-Infographic-2016-p1
Recipero US Cell Phone Crime Statistics in 2016 so far. Page 1
Recipero-Infographic-2016-p2
Recipero US Cell Phone Crime Statistics in 2016 so far. Page 2
  • In the first two months of 2016, Recipero provided intelligence on transactions involving over 10 million devices globally.
  • 31% of devices reported stolen were NOT blocked by operators.
  • The Apple 6, 6s and Samsung S6 were the most stolen phones in the US in the first quarter of this year.
  • Day 48 is the most likely day after taking out a lease or rental contract that a user of a device will decide to sell it for cash and stop the installment payments.
  • 7% of devices that are blocked when an insurance claim is made for loss or theft are unblocked within 30 days.
  • 5% of devices offered for sale or trade-in at retail were reported as lost or stolen.
  • 4% of accidental damage or breakdown warranty claims were actually made on devices that had been reported as lost or stolen.
  • $2,100 is the price that a stolen Apple iPhone 6 sells for in some Eastern European countries.
  • Through our global reach, we have seen US stolen devices turn up in some far-reaching places including; Vietnam, Poland, Denmark, Jamaica, Romania, Spain, Mexico, Italy, South Africa and Colombia.

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