Tag Archives: Recipero

Recipero Helpdesk becomes mobile friendly

Screen Shot 2015-12-21 at 15.20.03We are pleased to announce that the Recipero Helpdesk website has recently been updated to be fully responsive. Users are now able to access the knowledgebase and submit support queries easily whether they are on a laptop, tablet or phone!

The update is part of our continual development of the services including Immobilise, CheckMEND, ReportMyLoss and the NMPR, which along with our other services make up the Recipero Crime Reduction Ecosystem.

Users continue to be able to email support via the usual addresses published on each of of our product sites if they prefer. However we recommend creating support requests via the support portal, as the solution to many queries may be automatically suggested which in many cases, can answer  queries straight away!

To visit the site now please go to: support.recipero.com

SaferGems’ members to benefit from partnership with Recipero’s Crime Reduction Ecosystem

safergems-montage-w250Recipero is pleased to announce its partnership with SaferGems, a service provided by the British Security Industry Association (BSIA).

Focusing initially on jewellery and watch traders, the partnership is set to dramatically improve the benefits of the SaferGems Watch Register service which helps members report and be alerted to lost and stolen items.

The Watch Register is operated by SaferGems, a joint initiative established by the BSIA in partnership with a number of prominent organisations including TH March Insurance Brokers, the National Association of Goldsmiths (NAG) and the British Jewellers’ Association (BJA).

In 2014 alone, over £9m worth of watches was stolen from individuals and jewellery stores, often inadvertently being sold on through the UK’s wide network of pawnbrokers and second-hand jewellery traders. Intelligence gathered by SaferGems shows that watches are among the items of personal property most targeted by thieves, with jewellery shops also frequently targeted by ‘smash and grab’ opportunists and organised gangs.

SaferGems are now entering into partnership with Recipero to improve the operational capabilities of the Watch Register. SaferGems’ Intelligence Officer, Simon Gardner, comments:

Whilst reviewing the operational needs and costs of providing a fast and easily accessible checking service for Watch Register, it became clear that Recipero’s CheckMEND service already provided a very comprehensive service that is well proven in thousands of retail premises nationwide and with a little cooperation could incorporate the Watch Register data that we already hold.

Les Gray, Recipero’s COO said:

We’re delighted to be able to incorporate Watch Register into Recipero’s Crime Reduction Ecosystem. This represents real value to Safer Gems and their members and of course enhances existing cooperation with UK Police.

Steve Jupp Deputy Chief Constable with the Suffolk Police Force adds:

This collaboration is another positive step forward in assisting the Police service to work more effectively with the business industry, to identify and recover stolen property. The register is an easy to use and efficient way for officers to access information; I know it will assist in the conviction of many offenders to come.

SaferGems members will further benefit through discounted use of Recipero’s CheckMEND service. CheckMEND, which forms part of many Police “Safe Seller Scheme” initiatives, enables traders of second-hand items to perform history checks to help mitigate the inherent risks of handling second-hand property.

Simon Gardner concludes:

In the long-term, the Watch Register will help to reduce crimes against the jewellery industry by making it more difficult for thieves to resell stolen watches without getting caught.

Further information

Recipero is the leading data aggregator and innovator in personal possession fraud and theft prevention worldwide.  The “Recipero Crime Reduction Ecosystem” works to protect consumers and businesses through provision of intelligence services. Forming part of millions of decision-making processes and transactions every month, Recipero’s data and intelligence solutions are provided online, in real-time, and are used globally by law enforcement, insurers, recyclers, retailers and consumers. Learn more at: www.recipero.com

The British Security Industry Association is the trade association covering all aspects of the professional security industry in the UK. Its members provide over 70% of UK security products and services and adhere to strict quality standards. For more information see www.bsia.co.uk, email info@bsia.co.uk or telephone 0845 389 3889/020 7484 8728.

The SaferGems team, which has links to all the UK police forces; Co-ordinates data from the trade on incidents and suspicious events; Sends alerts to members of the NAG, the BJA and those insured via T H March; Co-ordinates data across police forces to improve identification and conviction of criminals. Learn more at:  www.safergems.org.uk

Recipero Crime Reduction Ecosystem expands to the Netherlands

ReciperoXS-logo-colour-highres-600pxWe are pleased to announce that the full Recipero Crime Reduction Ecosystem is now available in the Netherlands. This will allow the public and organisations that buy and sell mobile phones to trade with confidence.

The Recipero Crime Reduction Ecosystem is set for a rapid rollout as part of a joint venture between Recipero and PortingXS. The joint venture named ReciperoXS is already starting to help Dutch customers avoid the costs of handling compromised devices, protecting consumers and business alike from the costs of crime.

The Dutch focus will initially be on:

In the UK and the US, these services have proven to be highly effective in identifying and reducing mobile device crime.

PortingXS headquartered in the Netherlands, is a well respected provider of IT and Telecoms solutions throughout the world. Like Recipero, PortingXS has been established for 15 years and so brings a wealth of experience and connections that will help benefit both existing and new users.

Mark Harman, CEO of Recipero said;

The expansion of our Ecosystem to the Netherlands is a great step for Recipero. The speed of rollout has been testament to the great synergies between Recipero and PortingXS. This has enabled our teams to translate and adapt our solutions to benefit Dutch consumers, businesses and law-enforcement.

Ronald Vlasman, CEO of PortingXS said;

The platform, consisting of valuable information about mobile phones and other electronic devices, will be the link between consumers, retailers, police, insurers, banks and recyclers.

Links to Dutch websites:

ReciperoXS company website (NL)

PortingXS (NL)

Telefooncheck website (NL)

ClaimsCheck website (NL)

Immobilise Property Register website (NL)

Police NMPR website (NL)

Recipero Announces Partnership with Carolina West Wireless to Guard Against Theft and Trade of Stolen Devices

Carolina-West-Wireless-logo-362pxRecipero, a partnering member of Competitive Carriers Association (CCA), has announced that it is collaborating with Carolina West Wireless, the premier wireless carrier serving western North Carolina, to help prevent the trade and sale of stolen smartphones, including Carolina West Wireless devices.

Carolina West Wireless, a CCA carrier member, has signed on to deploy Recipero’s CheckMEND, StockWatch and FraudWatch solutions, part of Recipero’s powerful Crime Reduction Ecosystem that helps detect mobile devices that have been lost or stolen.

The use of Recipero’s CheckMEND solution will help safeguard both customers and employees from criminal activity, StockWatch monitors retail and logistics environments providing early indication inventory theft, while FraudWatch targets the growing problem of contract fraud /credit muling – helping to reduce the personal and commercial impact of crime.

In addition, consumers and law enforcement officials alike will have access to Carolina West Wireless data on lost or stolen devices through Recipero’s CheckMEND and Police NMPR solutions.

CheckMEND is the most complete international listing of lost and stolen mobile devices available, comprised of data from major wireless carriers and law-enforcement entities globally.  Using the CheckMEND tool, Carolina West Wireless can more effectively identify smartphones that have been lost or stolen and prevent them from being accepted into its buyback program.

I am pleased that Carolina West Wireless and Recipero have formed a strategic partnership to protect Carolina West’s subscribers and their property,

said Steven K. Berry, CCA President & CEO.

Protecting subscribers’ investments in their devices is a priority for CCA’s members, and I am delighted that Recipero is providing our carriers a solution to reduce mobile device theft and resale.  As the Federal Communications Commission and state regulators continue to think about the problem of mobile device theft, I hope they will look at the example that Carolina West and Recipero are setting for the industry through this solution that allows the carrier to build loyalty and protect its customers. 

Greg Post, Recipero’s President, North America said:

Our partnership with Carolina West Wireless and CCA, is a significant step in addressing the issue of cell phone fraud and theft. Carolina West Wireless will see the benefits or our crime reduction ecosystem, which we expect to rollout to other CCA members soon.

Slayton Stewart, CEO of Carolina West Wireless said:

We recognize the growing negative impact of device theft and fraud in our industry

We are committed to taking the necessary steps to protect our customers’ against the potentially harmful financial impact of this type of activity.  By deploying the solutions from our new partnership with Recipero, we will minimize this risk while protecting our customers’ financial interests.

About Carolina West Wireless

Carolina West Wireless was formed in 1991 and is owned by a partnership consisting of Skyline Telephone, Surry Telephone and Wilkes Telecommunications. Headquartered in Wilkesboro, North Carolina, Carolina West Wireless provides its customers in ten (10) western NC counties with innovative technology including data and mobile services, the latest wireless equipment and competitive wireless plans that provide national coverage. For more information, visit http://www.carolinawest.com

About CCA

CCA is the nation’s leading association for competitive wireless providers and stakeholders across the United States. The licensed service area of CCA’s more than 100 carrier members covers 95 percent of the nation. Visit www.competitivecarriers.org

BBC One shows CheckMEND helping Cash Converters avoid stolen property

Cashing InBBC One programme “Cashing In”  featured the Recipero CheckMEND solution again last night (05 Aug 2015).

Once again the documentary showed CheckMEND helping Cash Converters avoid stolen property and insurance fraud, providing a great example of how CheckMEND works to identify and target property crime.

Watch it from 47 minutes on BBC iPlayer (available until 03 Sep 2015): www.bbc.co.uk/iplayer/episode/b05p3fbv/cashing-in-episode-3

To learn more about how CheckMEND works with sister services Immobilise and the Police NMPR as part of the Recipero Crime Reduction Ecosystem go to: recipero.com/crime-reduction-ecosystem

 

Jack Wraith MBE appointed as Recipero’s UK Government & Regulatory Affairs Adviser

Jack Wraith MBEWe are pleased to welcome Jack Wraith MBE to Recipero as Government and Regulatory Affairs Adviser. As people familiar with the telecoms industry will know, Jack has extensive experience in the area of telecommunications fraud and risk and has held several lead roles most recently as CEO of TUFF (the Telecommunications United Kingdom Fraud Forum).

Jack has also served as Chair of The Mobile Industry Crime Action Forum (MICAF), and former Executive Secretary to the Communications Crime Strategy Group (CCSG). In tandem with these roles Jack has also acted as Chairman to a number of fraud and crime related committees within the UK, including Joint Chairmanship of the ACPO Telecommunications Data Communications Group.

Jack’s role at Recipero is to lead liaison with Government, regulators, law enforcement and mobile operators to ensure a coordinated and effective approach to mobile device fraud and criminality is adopted and maintained.

Mark Harman, CEO Recipero said:

Our on-going liaison with law enforcement and Government continues to be a fundamental part of our business in the UK, US, and other jurisdictions in which we operate.

Jack’s experience and his joining us in this important role will be integral to those on-going partnerships and reinforces Recipero’s commitment to deliver the best fraud and crime reduction solutions to the industry.

Links:

Telecommunications United Kingdom Fraud Forum (TUFF)

The Mobile Industry Crime Action Forum (MICAF)

Recipero’s 2014 Mobile Device Crime Facts and Figures

2014 was a busy year for Recipero with our customers checking over $4 Billion worth of devices using our solutions. 

We have pulled a few more more facts and figures from our Crime Reduction Ecosystem that are summarised in the attached infographic “2014 Mobile Device Crime Facts and Figures”.

To learn more about Recipero’s Crime Reduction Ecosystem and our solutions that contribute to it, please visit our main website at www.recipero.com

Recipero 2014 Mobile Device Crime Facts and Figures

Buyer beware – Use CheckMEND and buy with confidence

This story in the Telegraph is typical of the type of issue we see consumers and traders encounter each day.

Our advice when considering the purchase of a secondhand mobile device regardless of whether it is via online auction sites like eBay or a bricks an mortar shop, is to check its history with www.CheckMEND.com which provides the most comprehensive check available.

CheckMEND is part of the Recipero Crime Reduction Ecosystem that has been developed over the past 15 years in partnership with Police, Retailers, Networks, Insurers, and the Public delivering tangible crime reduction benefits throughout the industry.

Continue reading Buyer beware – Use CheckMEND and buy with confidence

FCC issue clear, focused, actionable guidance to tackle phone crime

At the FCC’s Technical Advisory Committee meeting on December 4th (FCC video – view from 39 minutes) Chairman Wheeler shared what he will be asking industry to do to reduce levels of mobile device theft.

Ensure that the lock/erase/restore functionalities built into many phones today is enabled by default.

This is important progress for consumers, many of whom choose not to enable such mechanisms. In future it is hoped they will have to actively choose to disable them. Consumer choice will not be restricted – but they will be protected by default. In the area of theft from consumers, such functionality is having an effect already. Changing the default configuration will ensure more consumers are protected.

Secure the unique device identifiers by ensuring they cannot be changed.

This is absolutely crucial to both the good operation of cellular networks and in the fight against crime. The practice of reprogramming is already outlawed in several countries but enforcement is virtually impossible. Making identifiers immutable at a hardware level will make circumvention uneconomical for criminals. At the same time it will ensure that existing tools such as cross-operator blocking continue to effectively contribute to the fight against device crime.

Improve use of data to stop the resale of stolen devices.

This request has three components and is the most significant recommendation. Data sharing is already used to reduce wider crimes involving corporate theft and contract fraud that blocking or ‘kill switch’ functions do not address but  there are gaps that need to be addressed.

Some existing databases are slow and cumbersome

Industry needs to use the “best of breed” databases to share information.

Current systems have limitations at odds with the fast-paced world of wireless. It is clear that there is no technological barrier to having real-time data sharing between networks, law enforcement and traders. In Malaysia the Communications and Multimedia Commission has successfully implemented and will soon launch real-time blocking and information sharing between networks and other parties. The attentions of the FCC in this area should raise awareness with industry.

Industry must support law enforcement agencies in its actions

The Chairman sets the challenge “There must be an app for that!”  Well, there is, of course, and it can be accessed by law enforcement officers from any smartphone, tablet or web browser at www.nmpr.com. This web application brings together databases old and new in one place that officers can use very simply. The global NMPR is used by over 80,000 police officers and staff in the UK and 75 agencies in the US are currently trialing its use. We anticipate that the FCC’s attention in this area will encourage all law enforcement agencies to explore this powerful tool.

Industry must take steps to verify that a device is not stolen when it is offered to them in trade

Some industry leaders including Sprint, Gamestop and Gazelle adopted such practices up to two years ago. They recognized that simply checking whether a phone is blocked by another network is not enough. Less than 50% ¹ of phones that are not in the hands of the rightful owner are reported to networks. Those subject to insurance claims, corporate theft, supply chain leakage, contract and rental fraud account for a massive amount of thefts that do not result in network blocking or kill switch activation. These can only be addressed by both data sharing from industry and appropriate due-diligence at the point of trade.

The Chairman’s requests to industry are clear, focused and actionable. The solutions to each challenge are available and cost effective. The wireless industry and law enforcement would do well to look closely at those solutions.

 


¹ As at 8th Dec 2014 US blocked phones accounts for 48.9% of the total US stolen phones that Recipero holds records of.

Links:

Recipero, mobile device-led data and intelligence specialists, appoint Greg Post as President, North America.

DENVER, CO. – July 16, 2014 – Recipero is delighted to announce the appointment of Greg Post as President, North America and at the same time the opening of new offices in Denver, Colorado.

Greg Post, President, North America

Recipero specializes in device-led data solutions. This includes delivering critical intelligence to many organizations helping with fraud prevention, crime investigation, transaction verification, device due-diligence and registry building.

The business’ solutions include CheckMEND that is used for checking the authenticity of ownership of devices by many US retailers, cellular operators and recyclers. These include Sprint, GameStop, Gazelle and Ingram Micro.

The Patriot insurance fraud investigation tool is used by cell phone and consumer electronics insurers in the US and UK.

Recipero has a long-standing relationship with US law enforcement and has recently been invited to join the FCC’s Mobile Device Theft Working Group. Many organizations see Recipero’s solutions as key to reducing handset crime in the same way they have been used by UK police for the past ten years to great effect.

Mark Harman, CEO of Recipero, said, “This is a very exciting stage of the business’ development at a time when our data solutions have a critical role to play in helping all stakeholders reduce device crime in its various forms. In Greg we have joined forces with a well-known and highly respected telecom professional who will help spearhead our development over the coming years”.

As President, North America Greg Post is responsible for overseeing the growth, operations, and business development with wireless carriers, recyclers and retailers, insurance companies and law enforcement agencies in North America.
Greg has over 20 years executive experience of telecommunications and general management experience with Fortune 100 companies and venture-backed start-ups. He has held significant and varied positions in international and domestic wireless operations, business development, marketing and sales. This experience includes executive positions with T-Mobile, Cricket, Sprint Nextel, Nextel International and AT&T.
Continue reading Recipero, mobile device-led data and intelligence specialists, appoint Greg Post as President, North America.