Tag Archives: Online Shopping

Don’t get hung up with fraud this New Year and check for warning signs when buying a second hand phone

Mobile phone fraud prevention specialist, Recipero, part of the Callcredit Information Group, is urging consumers and retailers to undertake device checks when buying a second hand phone to avoid becoming a victim of fraud during the January sales and beyond.

Recipero’s CheckMEND data* reveals, that the number of device checks made on second hand iPhones has almost doubled in the last four years, highlighting the growth in the size of the second hand phone market and the increased awareness amongst some consumers and retailers of ensuring the legitimacy of second hand phones.

Last January there was a spike in the number of iPhone checks performed via the Recipero CheckMEND service. More than 1.3 million checks took place (more than 400,000 up on the month before) and Callcredit’s analysts are expecting upwards of two million at the start of 2018.

Mark Harman, Managing Director of Recipero, said: “Even though our findings highlight that there has been an increase in second hand iPhone device checks, fraud is prevalent in what is a market for increasingly expensive devices. Latest ONS crime figures, compiled from the Crime Survey for England and Wales, show 401,000 mobile phones were reported as stolen in the 12 month period ending March 2017. It’s important that consumers and retailers take the necessary precautions and check the history of a device.”

The Recipero data also revealed a surge in the number of searches on the CheckMEND database following the introduction of new iPhone models – as it shows the number of device checks being performed increasing by over a third (36.6%)** in the period after a new release.

Mark concluded: “A check on a second hand phone includes a device life history that starts at the point of manufacture, through ownership changes, right up to it being recycled. The device is checked against IMEI, a phone’s unique reference number, loss and theft reports and police crime reports in the US and UK, insurers title information and settled claims.
These checks provide information which will flag up (red) in a CheckMEND report if the device is compromised, helping to protect those purchasing a second hand phone from acquiring a lost or stolen device.”

*Based on CheckMEND UK data of number of checks made on iPhones each month from Jan 2014- Dec 2017 inclusive. Taken from the Recipero database which is part of the Callcredit Information Group.

**Based on the average number of CheckMEND iPhone device checks two months prior to a new iPhone launch and the average for the two months following.

How to buy and sell phones and mobile devices online safely

Online shopping has rapidly become the easiest way to buy goods. With only a click of a button or tap of a screen between us and our next purchase, it’s no wonder that 95% of British people buy goods via the internet. According to The Daily Mail, 1 in 4 British people now shop online at least once a week, although this way of shopping is more convenient it does increase our exposure to fraudulent activity.

By this, I mean that although you may feel ‘safe as houses’, sitting at home on your laptop browsing your favourite sites, you can’t be quite as confident that what your buying is completely legitimate. There are more and more scams to be aware of and avoid especially when buying or selling any mobile devices in the second-hand market.

Many great bargains can be found in online auction and classified ad sites, and in turn you can, as a seller, make some money on the items you no longer need. It’s true what they say ‘one man’s rubbish is another man’s treasure‘.  However without knowing the seller is reputable, it is very hard to be confident that a device is genuine or compromised. One well established way to put your mind at rest is to purchase a CheckMEND report.

A CheckMEND mobile device check costs as little as £0.99p per device and can help inform your buying decision by reporting on a devices current status and history including if it is blocked, marked as lost or stolen, plus many other important data checks. It’s like getting a clean bill of health when your device comes back clear, a green flag to proceed!

If you are selling an item, it is a great idea to sell it with a CheckMEND history report to build trust with your customers, achieving faster sales and higher prices in the process.

Trade with confidence when buying or selling second-hand goods, run a CheckMEND device check now.

Crime free Christmas shopping checklist

christmas-shopping-london-600Christmas is an exciting and hectic time especially when it comes to shopping. Unfortunately, the festive season is also a time of increased crime particularly in busy shopping areas providing rich-pickings for pick pockets and other criminals!

Best practice whilst out shopping

  • Put cash and cards away safely (not in your back pocket) before leaving the till or cash machine. Try not to keep all your valuables in one place, especially your phone – Should your bag be lost/stolen at least you can still call for help!
  • Use debit or credit cards where possible in place of cash, only withdraw what you need so you avoid carrying large amounts.
  • Shield the keypad when typing your PIN when making payments or withdrawing cash. If you see anything suspicious alert the bank or call the police on 101.
  • Don’t make it easy for thieves by hanging bags on chairs. If you’re having a well-earned break keep your bag and shopping in sight.
  • Keep an eye on your phone, be wary of leaving it behind at tills, coffee shops or dropping it. Make sure the IMEI is registered on Immobilise! Simply dial *#06# to get its unique number.
  • Avoid openly wearing expensive jewellery and watches in crowded/public places. Registering them with photographs and descriptions, plus details of any engraving will help identify them as yours.
  • Park vigilantly in an open, well-lit area. Visit parkmark.co.uk for details of approved carparks (Park Mark is a Police Crime Prevention Initiative).
  • If you must store presents in a car make sure they are out of view and that the car is securely locked. Receipts should be stored separately.
  • Be vigilant – As always please remain alert and report suspicious activity to the police on 999 if a crime is in progress, 101 in a non-emergency or Crimestoppers anonymously on 0800 555 111.

Continue reading Crime free Christmas shopping checklist

Christmas is a busy time…for thieves – 10 Crime prevention tips

Christmas brings the busiest shopping weeks of the year and for many retailers often accounts for 70% of their annual revenue. Stocking our homes with the latest electronic gadgets, jewellery and must-have accessories is commonplace, unfortunately though it provides thieves with an increased incentive to commit burglaries.

christmas-burglar-820x2

10 crime prevention tips you shouldn’t ignore…

TIP 1: Deterring would-be criminals is one of the most effective forms of crime prevention. Invest in a motion sensor flood-light or even some outdoor Christmas lights to highlight your home’s exterior. This will hopefully make approaching your home too conspicuous for a burglar. Also, highlighting the fact your possessions are security marked and registered on Immobilise using window decals provide a further warning that your goods are traceable and not worth the risk of stealing!

TIP 2: Festive lighting – be secure. A common mistake of many festive decorators is to feed extension cables through partially open windows, criminals know to look for this vulnerability. When it comes to outdoor lighting, opt for solar or battery operated lights or install outdoor electrical outlets.

TIP 3: Dispose of gift packaging carefully. Refuse collections over the Christmas and New Year period are normally at different times. If you can’t take packaging to a recycling point, make sure you only put your rubbish out just before the collection and do your best to break apart boxes so that they do not advertise your new contents of your home to thieves!

TIP 4: Be careful not to advertise your home to burglars on social media! According to one recent study, social media is a commonly used tool for scouting potential targets. Social media savvy families have a tendency to publish their whereabouts during the holiday season, including any vacation plans. This can let burglars know when your house is going to be empty. Uploaded photos of pricey Christmas gifts can also be a problem as if privacy settings aren’t tied down, it can allow burglars to go shopping just by viewing your Facebook profile.

TIP 5: Check doors and windows for weak spots. Government statistics show that 30% of burglaries happen through windows. Installing a few dead-bolts and new window hinges could increase the security of your home exponentially.

TIP 6: Keep your curtains, drapes and window blinds closed at night, making sure valuable items are out of sight. When going out for the evening make use of inexpensive timers to give the illusion of occupancy, you should also consider leaving a radio on or go further and invest in a Fake TV device to emulate the light given of by at television.

TIP 7: Away over Christmas – plan ahead! If you’re going away at Christmas be sure to cancel newspaper or milk subscriptions. Arrange for a neighbour to park on the driveway to help create the impression someone is home. Don’t leave overly descriptive telephone answering machine messages and again make use of light timers, radios and devices like Fake TV’s.

TIP 8: Secure garages and sheds. Make sure that garden tools or ladders that could be used to force entry into your home are not left lying around or accessible from an unlocked garden shed. Garages are often targets for burglars looking for tools, bikes and gardening equipment – make sure the garage is secure and your possessions are secured too in the case of bikes and tools. Naturally make sure anything portable / valuable is recorded on immobilise.

TIP 9: Don’t hide keys and use alarms if you have them. Burglars know to look for hidden door keys so don’t hide spare keys under rocks, in flowerpots, or above door ledges. Instead give the spare key to family or trusted neighbour. Many houses these days have alarms, many though are rarely set, make sure yours is on and protecting your home when you are away and overnight where possible.

TIP 10: And lastly, don’t forget to register your gifts on Immobilise (www.immobilise.com)! Most gadgets have a unique identification code such as a serial number or for mobile phones an IMEI number – This IMEI number can be found quickly and easily by pressing the following keys on your mobile handset: *#06#. If your gift doesn’t have a unique identifier there are several affordable marking kits available from the Immobilise store allowing the police to easily identify the owners of items they recover and so detect crime.

We hope that you find these tips useful and encourage you to share them with your family, friends and colleagues. As always please remain vigilant and report suspicious activity immediately to the police on 999 if a crime is in progress, 101 in a non-emergency or Crimestoppers, anonymously on 0800 555 111.

Cheltenham Police Urge Students To Keep Their Accommodation Secure

Gloucestershire Constabulary make some sensible recommendations for students:

Cheltenham Police are reminding students to keep their accommodation secure. The warning comes after two student homes in the town were burgled last week.

Sergeant Mark Stephens from Whaddon Safer Community Team, who are responsible for policing issues at the Francis Close Hall, Hardwicke and Pitville campuses said: “Sadly student houses are an easy target for burglaries as with several people coming and going from the property they are easily left insecure.”

“If you add up the cost of everything you own, ipod, television, bike, laptop and mobile phone, you’ll probably be surprised at the amount it comes to.

“Along with the financial ramifications of losing these items it can also be very upsetting and devastating to your university work if any of your notes were stored on the stolen items.”

In addition to registering property on the Immobilise Property Register, Cheltenham police also make these sensible suggestions:

  1. A remarkable number of burglaries occur because a window or door has been left open, so make sure you keep them closed.
  2. Do not leave cash or valuables on display in your room and make sure valuable items cannot be seen from the window.
  3. During the Christmas, Easter and summer holidays take all items of value home with you.
  4. Make sure your property is insured.
  5. Get valuables security marked.

To see the orginal article in full go to: Space – University of Gloucestershire Students Union

Check before you buy and only then you shall be rewarded

I have just been watching BBC News and one of their features was ‘Why shopping online could reward’.

The feature really focused on the fact that shoppers who like to spend their money online could also be earning at the same time and used an example from a woman who would only purchase items once she had sold a few on eBay and made a small profit.  Great example of how online shopping can really work well with the current credit crunch. However, I do wish the BBC had highlighted some of the risks involved in online shopping, like CNBC have done.

Yesterday we launched in the US and have already seen some coverage including from the Denver Post and it states we aim to curb the cybercrime of selling suspect second-hand goods. Hopefully there will be more to follow.

Anyway, hopefully the USA launch will be just as successful as the UK. According to the US Census Bureau the population of USA currently stands at 304,381,960 with:
• One birth every  7 seconds
• One death every 13 seconds
• One international migrant (net) every 29 seconds
• Net gain of one person every… 10 seconds

From the global population of internet users 27% are in the US and having read a lot of online articles and blogs e-fencing is proving to be a problem which the US are struggling to control. E-fencing laws have been discussed as being essential to combat organised retail crime. However, CheckMEND should now be an answer to their prayers, so let’s see how it goes.

This is what we do best and we have had plenty of stories from people who didn’t discover CheckMEND in time…

For example; Andrew Gudelajtis, from Mansfield, bought a Vodafone Nokia mobile phone from eBay for his wife. The phone arrived in a sealed box and was sold as being brand new, but after using it for six weeks the mobile phone stopped working.

He decided that he should use CheckMEND to check the IMEI number on its database. The search came back and identified the phone as being stolen or blocked. Unfortunately Andrew was then unable to re-trace the eBay seller and is left with a phone that doesn’t work and at the moment he is pursuing Vodafone to see if they can help – either by unblocking the phone or chasing the seller.

Hopefully he will have some luck at some point, but it is a great example of why you should use ‘CheckMEND before you buy’ or insist on sellers having a CheckMEND report. Or as I mentioned within my last post we should push for eBay to insist all sellers conduct a CheckMEND report!

Any questions – please fire them this way!

E-fencing on eBay – let’s enforce the check before you buy!

E-fencing – it’s an easy way to make fast cash and there are no regulations to stop you. BUT we can change this.

E-fencing is increasing everyday, according to CNBC , with the help of faceless online auction sites such as eBay and we need to really start looking into ways to overcome these issues. Well CheckMEND already have.

CNBC news in the USA have been really pushing the dangers consumers are facing in order to make e-fencing a more recognized problem.

The US-based National Retail Federation even went as far as to predict health problems caused by e-fencers re-selling stolen beauty products online, listing Cover Girl, Olay and RoC as the most common targets of e-fencing.
New York based Tiffany & Co has previously filed a lawsuit against eBay, and a host of other major retailers have all tried to persuade eBay and other online auction companies to combat e-fencing, but little has moved forward.

I have noticed a few online discussions by a number of cyber-crime bloggers about who is to blame and who’s responsibility it is. One I would like to highlight is, Investor Trip’s They point out the fact that eBay seem to be passing the buck. Quoting eBay’s Vice President of Trust & Safety Rob Chesnut: ‘increase theft protection at the retail level. It’s the job of these major retailers to prevent criminals from lifting their products.’

Although eBay is right, I still believe it is also the responsibility of eBay, and other online action sites, to protect their users. One simple way of doing this is to CHECKMEND IT. From our perspectives, asking all sellers to carry out a compulsory CheckMEND check would solve a lot of e-fencing problems.
Currently, there is an option to carry out a checkMEND report on eBay but it’s not compulsory. If we can persuade eBay to enforce then at least consumers will know they are shopping safely with eBay! Reassurance is all they need.

Anyway, here are some interesting snapshots of the top 10 eBay selling markets last year by rank, published on 14.05.2008 by Harris Interactive:
– Los Angeles-Long Beach, California
– 196,089 Los Angeles residents sold 24,051,645 items for a total of $1,396,037,518.
– Best-selling categories for Los Angeles sellers were cell phones and their accessories as well as clothing and accessories.
– Los Angeles sellers were also the most charitable eBay sellers last year, donating the most of any city via eBay Giving Works, eBay’s program that helps people buy and sell for a cause, turning e-commerce into a force for good.
New York

– 158,859 New York City residents sold 12,621,651 items for a total of $1,045,503,913.
– Best-selling categories for New York sellers were jewelry, gems, watches and clothing and accessories.

Chicago
172,972 Chicago residents sold 10,229,844 items for a total of $908,708,440.
Best-selling categories for Chicago sellers included toys and sports memorabilia.

Philadelphia
120,900 Philadelphia residents sold 7,069,212 items for a total of $584,383,915. Best-selling categories for Philadelphia sellers included collectibles and toys.

Dallas
85,484 Dallas residents sold 5,003,292 items for a total of $754,493,210. Best-selling categories for Dallas sellers included jewelry, gems and watches, and clothing and accessories. Dallas sellers also made more money on sales of cars and trucks than did sellers in any other top-10 U.S. seller market.
Orange County, California
75,486 Orange County residents sold 6,945,490 items for a total of $636,654,084.
Best-selling categories for Orange County sellers were auto parts and cell phones and accessories.
Washington, D.C.
112,462 D.C. residents sold 5,024,888 items for a total of $393,720,726. Best-selling categories for D.C. sellers included books and toys.
Houston
76,450 Houston residents sold 4,297,389 items for a total of $528,872,858. Best-selling categories for Houston sellers included health and beauty and collectibles.

Nassau-Suffolk, New York –
70,714 Nassau-Suffolk residents sold 5,396,880 for a total of $400,253,200. Sports memorabilia and health and beauty were best-selling categories here.

Fort Lauderdale, Florida –
39,623 Fort Lauderdale residents sold 2,838,954 items for a total of $631,845,063.
Best-selling categories for Fort Lauderdale sellers included home furnishings and auto parts.

The survey

was carried out by Harris Interactive. They also revealed that one in 10 US adults (that’s 11percent) is currently selling personal household items to generate extra cash, with the majority (59 percent) doing so via online sales

or auction sites like eBay. Additionally, 30 percent of all adults say they are likely to sell their personal or household items over the next three months to earn extra cash. Great, but are you sure they are not stolen!!!

So, lets all jump o

n the band wagon and make sure a CheckMEND check is enforced with all sales on eBay.

The Serial Entrepreneur

For those of you who have heard about it, but wondered what CheckMEND is and how it came about I thought I would give you the low down on why and how it all began.

Me, founder of CheckMEND.com

Lost my phone!

In 2000 I lost my phone on the London Underground and went to the lost property office to try to find it. However, I was then faced with the task of providing a serial number or what we also know as the IMEI number. But in 2000 no one had really heard of what an IMEI number was let alone know their own!

Anyway after eventually finding my IMEI number and recovering my phone, I realised that all modern consumer electronic products have a unique serial number and that without them there was little way of distinguishing one item from another. Thus, I formed the idea that there was a need in the market for a pre-loss or theft registration service containing these serial numbers.

Previous career path

My career has always involved providing services to the consumer, back in 2000, at the age of 40; I sold my chain of restaurants, bars and leisure facilities, with the aim of taking early retirement and relaxing after a very full working life… until the idea for CheckMEND hit me.

I decided to start up a company called Recipero (latin meaning to retain or recover), with a view to building a company that provided a range of products and services based on the accumulation, organisation and analysis of information relating to personal property ownership, associated criminality, fraud and illegal trading.

The simple pre-loss registration database:

The starting point was with a simple pre-loss registration database, but it quickly became apparent that there was value in the analysis of the data and potential to provide HPI-type data for consumer electronics. This was reinforced at the time with the explosion of online auction sites and the willingness of people to buy and sell second-hand goods online. All at the same time as the huge increase in the theft of mobile phones and other mobile devices such as laptops, ipods and the like.
The next three years was spent populating the MEND data warehouse and building partnerships across the mobile industry, with the likes of Carphone Warehouse and mobile phone networks. The police forces were also a vital partner for me.
Eventually, the system grew and now contains billions of pieces of discrete information and is accessed over a million times a month by the mobile phone industry, all UK Police forces, major insurers, the second hand trade, recyclers and the public.
CheckMEND.com was launched in 2006 and the CheckMEND database is now used extensively by second hand trade and the public the most common use of CheckMEND by the general public is for when they are buying or selling items from online auction sites like ebay.

Taking it international:

I can now safely say the company is well established and we are starting to focus on business outside the UK. 2008 will see two new launches for CheckMEND.com. One in the US, which the Recipero and CheckMEND teams are extremely excited about, with the U.S. being the largest market for consumer electronics. Not only that, we have already begun the process of launching in Asia too.

Obviously the road to where we are today didn’t all run as smoothly as suggested above, many a challenge was faced and problem overcome, but this is the CheckMEND story… so far…

Have a look at the youtube video : http://www.youtube.com/watch?v=6zcm9VFNvuQ

What’s Hot… stolen mobile phones

Following our last post on £5 billion stolen goods for sale online, it seems that online auction sites are taking the heat, but as Identity Resolution Daily points out, if they reduce, what is termed as e-fencing – selling stolen goods online –  they will lose most of their revenue.

However, if these auction sites ignore the statistics, and continue to allow themselves to be marketplaces for selling ‘stolen goods’ will mean that they will soon become high profile case studies for us.  Beware – You will get caught

There has been much discussion within the mobile tech community on whether CheckMEND is a good deal which our very own bat phone cleared up:

Hi, just to let you know CheckMEND ‘trade’ account is such only because that’s who they think would be interested in it. In fact the vat number and co number are optional at registration and they only thing ‘trade’ about it is a minimum £25 worth of checks purchased at registration. At the moment though you get 50 checks for this so paying only £0.50 instead of £2.99 for your first fifty checks and only £1 per check after that.

Of course reselling checks is against the terms and all your certificates will have the account holders details on so giving them away becomes awkward too but if you may check several phones in future (the credits never expire) it’s a good deal.

Declaration: I work for the parent company but this isn’t an advert, I just want to put right the misunderstanding about trade accounts. I’ll pass on the confusion and perhaps the web guys will modify the website.

We have some hard hitting facts for you, collated from our CheckMEND database.

Mobile Phone stats from CheckMEND

  • Of the £5bn Stolen goods for sale online, it is estimated that £2.6bn of that can be attributed to mobile phones
  • Of all the checks carried out on CheckMEND over the last 18 months 67% were made on mobile phones. Which equates to 6,700,000 checks made through CheckMEND, were to check the IMEI number of a mobile phone
  • Out of every town in the UK you are most likely to be sold a stolen mobile phone in Leicester

CheckMEND has identified 3,522 stolen handsets in the last 23 days, that’s 153 a day and from these checks, it indicates the place you are most likely to be offered a stolen phone in order of likelihood are:

Leicestershire

Greater London – Finsbury Park, North London –600 policemen arrested 70 people!

Birmingham

Manchester

Cambridge

The Nokia N95 is the most checked phone as it is the top end of the price range for second hand phones, so watch out n95 users…

Please remember to protect your mobile phone and register your belongings free with immobilise www.immobilise.com.

After registering your property stolen your information will be fed to our CheckMEND database and we can stop all e-fencing criminals from re-selling your property.

£5 billion stolen goods for sale online… watch out!

Today we released a report stating ‘£5 billion worth of stolen goods are on sale online over the internet at any one time in the UK’. Even more shocking, every minute two items are identified as being stolen

We know this because we are the UK’s online stolen property checking service that identifies over 1 million stolen items every year.
Our CheckMEND blog will aim to keep you updated and up to speed on any online shopping crime, crime prevention topics and stolen goods statistics. We shall let you know what’s going on in the world of ‘hot goods’ and any relevant breaking news…
About us-

So that we are clear from the start, here are a few notes about us:

  • CheckMEND is a brand from Recipero Limited www.recipero.com, a company founded by entrepreneur Adrian Portlock and two other non-executive directors that had it’s official launch in July 2006
  • CheckMEND searches the UK’s largest database of stolen goods and blocked mobile phones with nearly 30 million records which can be checked by a perspective purchaser prior to purchasing an item. We can refer to it as a super database, but NOT a government run ‘stupid’ database
  • Since it’s launch CheckMEND has carried out over 10 million checks online
  • The majority of UK Police forces use the CheckMEND data to check the legitimacy of property many thousands of times a week.
  • In the UK CheckMEND is already recommended by ebay for the checking of mobile phones before purchase

To find out more about what we do watch our video online http://www.checkmend.com

Why are there so many stolen goods online?
The problem is being exacerbated by “faceless” selling on the growing range of online auction and classified sites and the new phenomenon of “Market Places” on social networks, like Facebook, eBay and specific online mobile phone shopping sites.

Plus with the backdrop of the credit crunch impacting on family purses, UK consumers are increasingly on the lookout for a bargain or are clearing out their clutter to sell online or at the local car boot sale.

For any of you bargain hunters out there always check with CheckMEND if what you are about to buy is stolen or you could find yourselves in a pickle!

The Bigger Picture
Not only can you protect yourself from the hassle of purchasing stolen goods and from the risk of prosecution for handling them… if we reduce the opportunities for thieves to sell stolen property, then surely the demand will reduce as well. Only last week the Design Council released a study that found that one in eight children aged 11 to 16 has been the victim of a “hot product” theft, in the past three years

Plus, think about it if you are selling your laptop on eBay and can prove, with a free to view certificate, that what you’re selling is legit then people would be more likely to buy from you, rather than the next person who can prove the background of the laptop they’re selling!

Stewert Mitchell from the Times wrote an interesting feature which named online auctions as ‘Unscrupulous thieves who con innocent buyers’ but authorities seem powerless. We agree but with help of checkMEND authorities are becoming increasingly powerful with more arrest being made each year.

Warning – what we have found:

We have found that on average one in ten items of second hand goods checked through CheckMEND is being identified as being reported as stolen. Since its launch in 2006, CheckMEND has recently carried out 10 million checks on items valuing over £1 billion.

The value of the goods identified as being stolen is around £100 million.
Here are some fast facts we have for you:

  • There are over £1 billion worth of insurance claims made in the UK every year from items being stolen
  • There are over 30 million items of stolen property listed on CheckMEND from the UK with an estimated value of £3 billion
  • 10% of all items of second hand goods checked through CheckMEND is identified as having been reported stolen
  • Over 10 million checks have been made through CheckMEND over the last 18 months
  • Over 600,000 checks are now made through CheckMEND every month
  • The total value of items checked over the last 18 months is over £1 billion
  • The value of the stolen goods identified as stolen is over £100 million