We are proud to partner with you and look forward to breaking international markets together.

Best wishes

Clive Smith MD Stealth Mark Europe

As our notes explain on the certificate, a current block arises only because the phone has been reported lost or stolen to a network, a point you also make.

We do not classify this as “Stolen” unless there is a corroborating Police crime report. Without that, all we have to go on is the network’s record that does not differentiate between lost and stolen but merely says “lost or stolen”.

Had there been a crime report, we would also show the phone as stolen. Clearly this is all moot though since the phone was not reported as blocked until long after your purchase, CheckMEND could not possibly have protected you from this. No-one could have guessed that the original owner of your phone would report it “lost or stolen” to their network weeks after you purchased it.

If you would like to send the IMEI number to support@checkmend.com and quote reference BLOG110314 we will happily check the phone’s history and provide a free CheckMEND certificate AND we will provide an unambiguous statement of facts that we know about the phone in order to provide support to any dispute resolution that you may want to pursue with Ebay or Paypal.

As your network would (should) have informed you, it takes up to 48 hours for a block to be shared with other networks. With regard to blocking, Recipero are considered another network. You do not say exactly when you reported it blocked but if your reports were contemporary with your comment then we would not expect to know about the block yet. Just as the thief may currently be making calls using a SIM from another network until his chosen network also receives notification of the block from the central black list that O2 would have placed your report on.

With regard to the Police report, we would dearly love to receive police reports in real-time. However, this simply doesn’t happen. It depends on the individual force as to how often they send us their data. Most do it daily or several times per day but many factors can affect this so again there is an inevitable time-lag.

CheckMEND is not intended as a tool to check the speed of the Police or Network’s transmittal of information. If you would like to provide the CheckMEND certificate number in an email to support@checkmend.com and include this reply then our support team will be happy to arrange a refund.

Not only have i wasted £1.99 but far more importantly someone may think the item they are buying are OK if they use this site

THANKYOU

Thanks!

Thank you very much for your comments and the opportunity to correct some very common misunderstandings in this sector.

“1. Checkmend shows that a phone is blocked or has been blocked in or or on its lifetime, but in the UK it will only be blocked if its been reported as lost or stolen.
But Checkmend shows no lost or stolen reports !!!”

It does not follow that if a phone has been blocked then it has been reported stolen to the police. It simply means the subscriber has told their network it has been stolen. If a stolen report exists and we’ve been made aware of this by the police it will show.

“2. I have had a few phones checked that show green but in fact they are blocked , so therefore its misleading.”

As you correctly state in your next point, up to 48 hours may lapse until a block is effective across networks. CheckMEND does not get its information any faster than other networks are able to. Therefore there is a window during which a CheckMEND check could be performed in which the block may not be apparent. Our advice for buyers suggests that you wait 48 hours from first being offered a phone before checking and making a buying decision.

“3. A blocked phone will automatically be blocked on all the networks sharing EIR and CEIR , within 48 hours at the latest.
So Checkemend is also misleading by showing” phones blocked’ but ‘may still work on 1 or more network’”

The statement “Phone is blocked but may still function on one or more networks” is demonstrably true and serves as a warning for the consumer that we think is valuable.
All networks do not absorb the block information from CEIR at the same time. It is therefore possible that a consumer could find themselves with a CheckMEND report showing the phone has been blocked (recently) but the phone works on a network other than the one it was blocked on. In this case, the unwary consumer may distrust CheckMEND. This would be a mistake as the phone will stop working within a maximum of a further 24 hours. Hence our warning.

“Checkmend does not say what it does and i have heard there is going to be a new service that shows you whats blocked and whats not by a new company in 2010″

The CheckMEND service is described on its website at http://www.checkmend.com and we invite people to read the information there.
We thank you for the information about a new competitor next year and look forward to the challenge. Competition drives us to continually improve our performance and maintain our market leading position.

1. Checkmend shows that a phone is blocked or has been blocked in or or on its lifetime, but in the UK it will only be blocked if its been reported as lost or stolen.
But Checkmend shows no lost or stolen reports !!!

2. I have had a few phones checked that show green but in fact they are blocked , so therefore its misleading.

3. A blocked phone will automatically be blocked on all the networks sharing EIR and CEIR , within 48 hours at the latest.
So Checkemend is also misleading by showing” phones blocked’ but ‘may still work on 1 or more network’

Checkmend does not say what it does and i have heard there is going to be a new service that shows you whats blocked and whats not by a new company in 2010

I had NO idea efencing was such a widespread problem. Why is it so easy to steal items from these retailers?

How about installing anti-theft problem in all the retail stores? It’s impossible for eBay to figure out whether listed products are stolen or not. The retailer should take care of their inventory; not act carelessly then blame eBay and the government to bail them out.